The Insights Team at Memo helps Comms groups answer their most pressing PR measurement and strategy questions with custom, on-demand reporting. These are questions that – prior to readership data – had few quantifiable answers beyond potential reach estimates and social-engagement extrapolation. Now with just a prompt and a little context from the customer, our team can provide definitive answers and strategic guidance grounded in an accurate, straightforward metric.
Below are just 10 out of the hundreds of questions we’ve helped answer with readership over the past year. (To protect our customers’ privacy, I’ve purposefully kept these anonymous and light on any industry-specific details.) I hope these questions inspire new and existing Memo customers to see what’s possible with better PR measurement.
Question #1: We are launching a product in a space that our PR team has little experience with. Can you help us understand the news landscape for this industry?
By rolling up article-level readership data by brand, topic, and publication, Memo is able to identify new opportunities and help guide communications plans for product launches in markets outside of our clients’ expertise. In this case, we did a deep dive into a specific industry to find the themes consumers are most interested in, what outlets and authors drive the highest readership in the space, and what brands are currently owning the conversation.
Question #2: This reporter/this outlet is always covering us negatively. Should we be worried?
Our customers know that impressions are wildly inaccurate: an outlet’s number of unique monthly visitors is a poor indicator of how many people read an individual article. And because readership varies so widely across articles, it can be difficult to tell when negative press is picking up steam versus stalling out before it’s too late. We did a deep dive into a particular reporter and outlet to help our client determine if their coverage was a cause for concern based on readership trends.
Question #3: What publications drive high readership for corporate ESG and DE&I campaigns?
Building awareness of their companies’ ESG and diversity initiatives is an ongoing goal for many customers, who (thanks to readership reporting) know that press volume does not always correlate with awareness. We partnered with our client to help make their ESG and DE&I campaigns more efficient by identifying the outlets and reporters getting the highest readership on these themes. We also called out the angles of ESG and DE&I stories that generated high readership for key industry players in the past.
Question #4: What press is causing consumer mistrust in our industry?
With negative press, social listening on its own makes it difficult to separate the stories generating passive engagement (a like here, a retweet there) from the stories consumers care deeply about. Our team analyzed readership by topic on articles critical of our customer and their competitors. We identified which negative themes had a high readership – an indication that these were issues consumers felt strongly enough about to read a full article – versus which negative press received relatively low reader interest.
Question #5: What are consumers reading about regarding the future of work?
The largest corporations in the world are dictating what the future of work will look like for all of us. Recognizing their impact, one such corporation turned to readership data to help best communicate their own return-to-work decisions. In this analysis, our team looked at the entire future of work discussion online, helped our client understand the industries and brands generating the highest readership, identified the sub-topics that resonated the most, and highlighted top-read outlets and authors in the space.
Question #6: We know an outlet is about to publish an exposé on us. What can we expect the impact to be?
Memo helped one Comms group estimate the impact of an upcoming negative report by analyzing readership trends from similar situations in the past. We did a deep dive into the durations of past negative news cycles to give our client a sense of how long the story would capture readers’ attention. We also analyzed the effect that the publication had on the duration of the news cycle and the amount of additional readership from outlets that picked up the story.
Question #7: Our products are about to go on sale, and we want our customers to know. What can we do to improve the media coverage of the event?
Upstart brands can’t always afford to learn by trial and error, so we help them learn from established competitors. In this case, we analyzed the readership of a large competitor’s sale-event coverage to give our client insight into which outlets, topics, and authors would drive the best outcome for their media campaign.
Question #8: How did readership and tone change from similar news cycles in the past?
News events can be recurring and even cyclical/predictable, but readership isn’t always consistent. Our team compared readership and brand sentiment on a more recent news cycle to identify changes in how coverage performed from previous rounds, including the highly-read articles, publications, and angles positively shifting the conversation.
Question #9: Our company just announced a new policy on a politically charged topic. How is it resonating?
Just three days after this announcement, Memo helped our customer identify the articles receiving the highest pick-up and readership. With real-time insights, we helped our clients determine which outlets to focus on for allocating spokespeople and other follow-up messaging.
Question #10: One of our competitors had a major labor issue. What was the total impact of their crisis?
One customer turned to readership to better understand the effects of a controversy on a competitor. Our team analyzed readership over time to understand the longevity of the conversation and identify when interest in the topic began to wane. We also analyzed readership on the competitor’s response to understand the types of coverage piqued reader interest most – all intel that could help our client better contextualize and prepare for their own strategic responses.
I hope these examples begin to illustrate some of the exciting, innovative work our team supports every day. If you’re a Memo customer and haven’t taken advantage of custom reporting, reach out to your customer success manager or email firstname.lastname@example.org to get started. (And if you’re not a customer, book a demo below to learn more about Insights Reports and all the other new measurement tools enabled by readership data.)